Question 1

How much is shipping to Belgium, the Netherlands, and France?

Accepted Answer

Free on all orders over €100. Under that, flat €4.95, delivered in 2–4 working days. We ship to Belgium, the Netherlands, and France.

Question 2

How do I find my ring size?

Accepted Answer

Don't guess. Sizing is everything with rings. Request our free paper ring sizer, or wrap a thin strip of paper around your finger, mark where it meets, and compare to our size chart. We stock EU 48–62 (US 4–10). Still unsure? Go half a size up.

Question 3

Is NOVS jewelry waterproof? Can I wear it in the shower?

Accepted Answer

Yes, fully waterproof. Shower, swim, sweat, salt water. We use 316L surgical-grade stainless steel, the same alloy used in medical implants. It doesn't tarnish, corrode, or lose its finish. Wear it 24/7.

Question 4

Will it turn my skin green or cause an allergic reaction?

Accepted Answer

Never. 316L stainless steel is nickel-free and hypoallergenic, making it safe for even the most sensitive skin. No green, no rash, no reaction. That's the point.

Question 5

What is NOVS jewelry made of?

Accepted Answer

316L surgical-grade stainless steel, the gold standard for skin-safe jewelry. Some pieces feature 18k gold plating or a PVD coating, which locks in the color far longer than traditional plating. Zero plastic, zero fast-fashion fillers.

Question 6

How do I take care of my jewelry?

Accepted Answer

Almost nothing. Wipe with a soft cloth if it needs it. Avoid leaving it in pools with heavy chlorine for hours on end. Not because it will corrode, but it will dull the finish over time. Otherwise, wear it freely.

Question 7

What is your return policy?

Accepted Answer

14-day no-questions return window. Send it back unworn and in its original pouch. We cover the return shipping label for orders within Belgium, the Netherlands, and France. Refund lands within 5 business days.

Question 8

Do you offer gift packaging?

Accepted Answer

Every order ships in a matte NOVS pouch, gift-ready by default. No need to select it. If you want a handwritten note included, add it in the order notes at checkout.

Question 9

How long does delivery take?

Accepted Answer

Belgium: 2–3 business days. Netherlands: 2–4 business days. France: 3–5 business days. Orders placed before 14:00 ship the same day (Mon–Fri). You get a tracking link the moment it leaves our hands.

Question 10

Can I stack NOVS rings and bracelets with other brands?

Accepted Answer

That's kind of the whole point. NOVS pieces are designed to mix and layer: with other NOVS, with vintage, with whatever you already wear. The clean steel finish plays nicely with gold, silver, and everything in between.

The real questions.